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Privacy Policy

Handling of personal information related to retail electricity business

1. Purpose of use

We will use personal information for the following purposes in the implementation of the retail electricity business.

  • To properly and smoothly carry out necessary procedures, billing operations, contact with customers, etc. regarding services provided in the retail electricity business (hereinafter referred to as "this service").
  • To prevent usage patterns that violate the electricity supply and demand agreement and terms of use of this service
  • To improve this service, provide new services, place advertisements, distribute advertisements, etc. according to customer attributes, etc.
  • To inform you about the products, services, events, etc. of our company and the businesses that have concluded contracts.
  • The scope necessary for the Company to provide this service by a business operator (hereinafter referred to as "business consignee"), etc., who acts on behalf of a part of our service based on a business consignment contract including provisions regarding appropriate personal information protection. In order to handle your personal information and carry out business appropriately and smoothly.
  • To carry out other incidental and related work

2. Shared use of personal information

We may share your personal information with the following persons within the scope necessary to achieve the "Purpose of Use" in Paragraph 1. *1

Range of shared users・ Retail electric power company * 2
・ General power transmission and distribution business operator * 3
・ OCCTO
・ Demand restraint contractor * 4
Purpose of shared use
  1. To conclude, change or cancel a consignment supply contract or an electric energy adjustment supply contract (hereinafter referred to as "consignment supply contract")
  2. For the abolition agency * 5 of retail supply contracts (including contracts related to remote island supply and final guaranteed supply) or electricity supply and demand contracts (hereinafter referred to as "retail supply contracts")
  3. To confirm information about the supply (power reception) point
  4. For the business execution of general power transmission and distribution business operators based on contracts such as meter reading of electric energy, maintenance / inspection / replacement of equipment, investigation of equipment in the event of a power outage / disaster, etc.
  5. To carry out business related to negawatt trading
Information items to be shared
  1. Basic information: Name, address, telephone number and contract number of retail supply contract
  2. Information on supply (power receiving) points: Supply area of ​​general power transmission and distribution business operator that concludes a consignment supply contract, remote island supply contract target, supply (power receiving) point identification number, consignment contract amount information, current upper limit, connection transmission service menu , Power factor, supply method, consignment contract determination method, instrument information, lead-in pillar number, presence / absence of grid interconnection equipment, consignment contract transfer date, meter reading date, contract status, decommissioning method
  3. Negawatt Trading Information: Power Generation Sales, Supply and Demand, Demand Control, Baseline
Shared use manager
  1. Basic information: Retail electric power companies that have contracts for retail supply, etc. (However, for basic information on consumers who receive remote island supply or final security supply, general power transmission and distribution business operators)
  2. Information on supply (power receiving) points: General power transmission and distribution business operators whose supply area is the supply (power receiving) point
  3. Negawatt Trading Information: Demand Control Contractors

Supplement:
* 1 The Company shares customer's personal information only with businesses within the range necessary for the purpose of shared use, and not necessarily all retail electric power businesses, general power transmission and distribution business operators, and demand. We do not share your personal information with the restraint contractor.

*2 A retail electric power company does not fall under the reason for refusal of registration stipulated in Article 2-5, Paragraph 1 of the Electricity Business Act (Law No. 170 of July 11, 1964), and is an economy as a retail electric power company. Businesses registered by the Minister of Industry (including businesses deemed to have been registered as retail electric power companies by the supplementary provisions of the Act for Partial Revision of the Electricity Business Act (Act No. 72 of 2016)) (For the name, location, etc. of the business operator) Agency for Natural Resources and Energy websitePlease refer to).

* 3 General power transmission and distribution companies are Hokkaido Electric Power Network, Inc., Tohoku Electric Power Network, Inc., Tokyo Electric Power Power Grid Co., Ltd., Chubu Electric Power Power Grid Co., Ltd., Hokuriku Electric Power Transmission and Distribution Co., Ltd., Kansai Electric Power Transmission and Distribution Co., Ltd., Chugoku Electric Power Network Co., Ltd., Shikoku Electric Power Transmission and Distribution Co., Ltd., Kyushu Electric Power Transmission and Distribution Co., Ltd. and Okinawa Electric Power Co., Ltd.

* 4 Demand restraint contractors are businesses that have concluded a demand restraint adjustment supply contract with members who are general power transmission and distribution business operators (including businesses that have acquired a business code before concluding the contract). (For the name, location, etc. of the business operator)Homepage of OCCTOPlease refer to).

* 5 “Retail supply contract abolition agency” means that a business operator who has received a new retail supply contract application from a customer acts on behalf of the customer and provides retail supply, etc. to an existing business operator. Applying for cancellation of the contract.

3. Provision of personal information to third parties

We will not provide your personal information to a third party except for the purpose of use or shared use of personal information that was clearly stated to you in advance, except with the consent of the customer. However, the person who jointly uses personal information that falls under the preceding paragraph (paragraph 2) does not fall under the category of a third party.

4. Management of personal information

We will take measures to manage personal information safely, make employees and contractors who handle personal information comply with it, and perform necessary supervision. *Personal information protection manager: General Manager of New Electric Power Promotion Department

5. Inquiries regarding personal information

For complaints and consultations regarding the handling of personal information related to the retail electricity business, please contact the following window.
Contact: contact-denryoku@cv21.co.jp

6.Disclaimer

Regarding the acquisition of personal information by a third party, we will not take any responsibility if the customer himself / herself reveals the personal information to a third party using the function of our service or other means.

About the handling of personal information

clean venture 21 Corporation recognizes that personal information is important information that constitutes privacy, and considers that it is our social responsibility to thoroughly protect it, and when handling personal information, personal information We will comply with the laws and regulations regarding and take the following measures.

1. Acquisition of personal information

When acquiring personal information, we will clarify the purpose of use, acquire it within an appropriate range, and do not use it for any other purpose.

2. Provision of personal information

We will not provide the acquired personal information to third parties other than business consignees and business partners without the consent of the customer. In addition, when providing personal information to a third party, we will make an agreement with the third party regarding the protection of personal information and strive to take all possible measures to protect personal information.

3. Management and protection of personal information

In order to prevent loss, loss, falsification, damage, and leakage of personal information to the outside, we will establish internal rules, implement rational safety measures, and strive to protect customer's personal information.

4. Inquiry / correction / deletion of personal information, etc.

When we receive a request from a customer for inquiries, corrections, deletions, etc. of personal information, we will respect that intention and take necessary measures within a reasonable range.

5. Conducting an audit

We regularly audit our internal efforts to protect personal information.

6. Review / improvement

We will make appropriate improvements to the operation of this basic policy and internal rules in response to changes in laws and social environment.

Enacted: 2008/ 07/ 30
2022/6
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Clean Venture 21 Corporation

612-8445
Kyoto City, Fushimi-ku, Takeda Jobodaiin-cho 41

TEL. 075-612-2100
FAX: 075-612-2177
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